Site Policy

Acquisition and Management of Personal Information

  • 1Basic policy

    Hokkaido Airports Co., Ltd. (“the Company") recognizes the importance of personal information and believes it is the Company’s social responsibility to protect it. The Company will comply with laws and internal regulations regarding personal information and appropriately acquire, use and manage personal information handled by the Company.

  • 2Protection of personal information

    Regarding the protection of personal information, the Company will implement appropriate organizational, physical, human and technical measures to prevent leakage, loss or damage of personal information handled by the Company and to manage personal information. The Company shall take necessary and appropriate measures for this purpose.

    Specifically, the Company will thoroughly implement the following regarding the management of personal information.

    (1)Ensuring Accuracy of Information

    The Company will strive to ensure that the information provided by customers, business partners, etc. is always accurate and up-to-date.

    (2)Security control measures

    Regarding the management of personal information, the Company will strictly stipulate the handling method according to internal regulations and thoroughly handle it based on it.

    (3)Supervision of employees

    The Company will formulate internal rules and ensure that they are well known and strictly enforced.

    (4)Supervision of subcontractors

    When outsourcing the handling of personal information, the Company will only outsource to contractors who meet the requirements based on our internal regulations, and will manage it appropriately.

    (5) Retention period and disposal

    The Company will set a retention period for the provided information, and will properly dispose of it after the retention period expires. In addition, even within the storage period, the Company will promptly dispose of it when it becomes unnecessary.

  • 3Observance matters regarding the acquisition of personal information, etc.

    Regarding the acquisition, use and provision of personal information by our company, the Company will comply with the following matters.

    (1)Acquisition of personal information

    The Company will acquire personal information lawfully and fairly to the extent necessary for the Company's business.

    (2)Purpose of use of personal information

    The Company will not use personal information acquired by the Company beyond the scope necessary to achieve the purposes of use set forth below, except when required by law or with the consent of the individual.

    • To ensure safety and maintain order at airports managed and operated by the Company
    • To record the situation in the airport and conversations with customers in preparation for crime prevention and unforeseen accidents, etc.
    • To make necessary contact regarding customer opinions, requests, complaints, etc.
    • For campaigns, market research, improvement of sales activities, etc.
    (3)Provision of personal information

    The Company will not provide personal information acquired based on the consent of the person to a third party without the prior consent of the person, except in the following cases.

    • When permitted by law
    • When the business operator that should respond to the customer's opinion, request, or inquiry is a third party, and the company informs the business operator of the content
    • When the Company entrusts the handling of personal information to the extent necessary to achieve the purpose of use (in this case, necessary and Appropriate supervision will be provided.)
    • When sharing with affiliated companies of our company (see (4))
    (4) Joint use with affiliated companies

    The company and affiliated companies may jointly use personal information acquired by our company for campaigns, market research, improvement of sales activities, etc. Names, addresses, telephone numbers (including mobile phones and faxes), e-mail addresses, company/organization names, department names, job titles, workplace locations, and other contact information and gender are subject to shared use, date of birth, transaction history, survey information, and other information. Although the Company is responsible for the management of personal information acquired by the Company, affiliated companies that jointly use personal information also manage personal information appropriately at the same level as the Company.

    【Affiliated companies of our company】

  • 4Management of personal information

    In order to keep the personal information of customers etc. accurate and up-to-date, and to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information, the Company maintains a security system, develops a management system, and The Company will take necessary measures such as thorough education, implement safety measures, and strictly manage personal information.

  • 5Change of purpose of use of personal information

    As a general rule, the Company does not change the purpose of use specified in 3(2) above, except when the consent of the individual is obtained in advance. However, this does not apply if the purpose of use after change is announced in advance and the change is made to the extent that it is reasonably recognized that it is relevant to the purpose of use before change.

  • 6 Improvement and review of handling of personal information

    The Company will carry out inspections regarding the handling of personal information, management systems, and initiatives, and will continue to make improvements and reviews.

  • 7Disposal of personal information

    The Company shall erase or dispose of personal information when it is no longer necessary in light of the purpose of use, and such erasure or disposal shall be conducted in a necessary and appropriate manner to prevent external loss or other risks.

  • 8Contact point for complaints and consultations

    The Company has established a contact point for the handling of personal information as follows.

    When a person requests notification of the purpose of use, disclosure, correction/addition/deletion of content, purpose of use/deletion, suspension of provision to a third party, etc. of his/her own personal information, or regarding the handling of personal information. If you have any comments or suggestions, please contact the following.

    【Hokkaido Airports Co., Ltd.】
    987-22 Bibi, Chitose-shi, Hokkaido 066-0012 Japan
    Personal Information Complaint and Consultation Desk

Copyrights of Company and Official Corporate Website, Etc.

The information (text, photos, illustrations, videos, etc.) published on our company's official corporate website (hereinafter referred to as “corporate website”) is subject to copyright. The information included on the official website of airports managed and operated by Hokkaido Airports Co., Ltd. is also subject to copyright. Duplication or repurposing of this information without permission is forbidden except when permitted by copyright law (such as duplicating or quoting information for personal use).

Linking Our Company's Official Website

In principle, linking to our company's official website is freely permitted. However, please note that you may be asked to delete links if deemed to violate the law or standards of public decency.
In principle, when configuring a linked URL, please use the top page ( ). Directly linking content within a web page is forbidden, as this may prevent information from being appropriately communicated to the user.
Content published on other linked websites is the responsibility of the corresponding site administrator. Our company assumes no responsibility for such content.